call centres

Secretary Ge2dcb76e0 1280

Spain changes law on call centres which can result in huge fines

WHEN you contact the bank or the power company, are you tired of talking to a machine? Spain's government wants to put an end to those nerve-wracking, one-sided talks with a computerised answering service by requiring firms to provide a live, human customer care representative when a caller requested one. This is one of several reforms contained in the law on customer service introduced by Spain's...

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